KMC OHANA

Friends and Family Taking Care of Friends and Family

Employee Highlights

September 2025 WOWS

Tui has been recognized for embodying Kahuku Medical Center’s core values: “Ola – Life, Health, Well-being & Support,” “Kuleana – Responsibility,” and “Hilina‘i – Build Relationships of Trust.” She consistently demonstrates a positive attitude and an unwavering willingness to help. When asked to stay over due to a late admission, she immediately agreed without hesitation. Although it was not required of her, Tui remained to assist with settling the patient, ensuring both patient comfort and team support. Her kindness, dependability, and dedication to her coworkers and patients exemplify the heart of KMC’s mission. Through her actions, Tui continues to build trust, foster teamwork, and uphold the compassionate spirit that strengthens the KMC ‘ohana every day.

Shallen has been recognized for embodying Kahuku Medical Center’s core values: “Kuleana – Responsibility,” “Hilina‘i – Build Relationships of Trust,” “Uhoho‘i – Our Patients Will Leave and Return,” “Ola – Life, Health, Well-being & Support,” and “Maika‘i Loa – Strive for Excellence.” Amid significant staffing shortages in the Rehab Department, Shallen has shown extraordinary dedication and leadership. She stepped up to take on additional responsibilities, including moving into a primary insurance authorizations role, ensuring that patient care and departmental operations continued seamlessly. Despite minimal training time, she provided guidance to her teammates and played a key role in training a new hire—demonstrating both initiative and collaboration. Her perseverance, professionalism, and commitment to excellence have been vital to the department’s ongoing success and sustainability. Through her actions, Shallen exemplifies the spirit of KMC—one of teamwork, compassion, and unwavering responsibility in serving patients and colleagues alike.

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Jacilyn has been recognized for embodying Kahuku Medical Center’s core values: “Kuleana – Responsibility,” “Hilina‘i – Build Relationships of Trust,” “Uhoho‘i – Our Patients Will Leave and Return,” “Ola – Life, Health, Well-being & Support,” and “Maika‘i Loa – Strive for Excellence.” During a time of significant staffing shortages in the Rehab Department, Jacilyn demonstrated exceptional responsibility and teamwork by stepping up to ensure continuity of care and service. As a per diem team member, she increased her availability to provide critical front desk coverage, answer calls, schedule patients, and process treatment authorizations. Alongside Shallen Viloria, she also took on expanded responsibilities in authorizations with minimal training time, even assisting in training a new hire. Her dedication, professionalism, and willingness to go above and beyond have been instrumental in maintaining the department’s sustainability and success. Her actions reflect the true spirit of the KMC ‘ohana—committed, compassionate, and always striving for excellence.

November Birthdays

November 2- Kate Acoba

November 2- Matt Mamizuka

November 3- Musie Lauhingoa

November 3 Dana Ramos

November 7- Kristen Polenz

November 9- Jay-ar Acoba

November 10- Melito Bruno

November 10- Jason Habu

November 14- Marli Kamelamela

November 17- Alexa Alvarez

November 18- Melissa Baker

November 19- Quinlinn Adolpho

November 25- Telesia Vainuku

November 28- Theodore Allen

November 30- Fredlene Crowell

November 30- Kori Napaa

New Employees (October)

Coco – Pharmacy Extern
Alina – Pharmacy Extern
Cheyenne – Radiographic Technologist
Ryan – Physical Therapist
Shilpa – Occupational Therapist
Pablo – Travel Physical Therapist
Ellie – Billing department
Dr. Quinlinn Adolpho – Internal Medicine Physician (Clinic)

About

Company News/Updates

CEO Message

November 2025 Department Updates

Chief Nursing Officer, Quality Assurance

Andrea Moralez

The team continues working with OCHIN Epic to ensure smooth workflow integration. Andrea encouraged ongoing participation in meetings and expressed gratitude for everyone’s involvement and patience.

Chief of Strategic Growth and Development

Kori Napa’a

Christmas Tree Decorating Contest
Representatives from each department participated in an activity that revealed their Disney theme for the contest.
Helmsley Grant Decision: A decision on the $6M funding application will be released in December. The proposed projects include $5M for ED Expansion and $1M for OCHIN Epic Phase II installation.
Employee Party: The employee party will be held on January 10th, 2026 at the Ko’olau Ballroom in Kaneohe

Chief Financial Officer

Ariane Haiola-Castillo

October 2025
- Patient volumes were down, but due to strong performance in previous months, we are still nearly $1 million ahead compared to last year.
- Departments exceeding their October targets include:
  - CT by 25%
  - Dental by 19%
  - Behavioral Health at 17%
  - Haleiwa Clinic by 12%
Audit: We hire external auditors every year, and the past two years have resulted in our best audit reports to date.
Cost Report: The Finance team is working to close the Cost Report by November 30th.
OCHIN Epic Phase II: Extensive training is ongoing as well as the live claims testing.

Chief Operations Officer

Matt Mamizuka

Wound Care Program
- Two offices in the Inpatient Rehab gym are currently being renovated to create the first two rooms for the Wound Care Program.
- The third room will be converted from Andrea’s current office.
- The anticipated renovation timeline is about one month.
Second Floor Patient Rooms Flooring
- Matt will send announcements and updates as the project progresses to minimize disruptions.
Generator Project
- Funding has been secured from the state to purchase a brand-new generator.
- Installation will take place in approximately two weeks.
- The entire Rothwell Wing will also be connected to the new generator.
Projects scheduled for late next year:
- Lobby renovation
- Lab renovation
- Rehab renovation
Supplemental Budget Request
- We have submitted another budget request to the state this year.
ED Expansion
- Steve has reached out to the Helmsley Foundation, and we are awaiting their decision on the $6M grant request.
- If awarded, funds will be released in January next year.
- The ED Expansion project has a three-year completion timeline.

Information Technology

Jason Ava

The IT Department is pleased to share some exciting updates as we continue to strengthen and expand our services in collaboration with the EHR team to support the growth and structure of our organization.

We’re proud to announce that beginning tomorrow, October 15, the Call Center will officially go LIVE in the KMC Clinic. This marks an important step in improving communication and access for our patients and staff. In addition, LIVE Super User Training for OCHIN Epic will begin on Thursday, October 23, with the first training session kicking off this initiative. We are also actively working on providing additional access points to enhance workflow efficiency across departments.

As always, we encourage everyone to stay informed and engaged: Check out the latest IT Bits & Bytes Bulletin for important updates and resources. Please take a few moments to complete the short survey.

Human Resources

Sarah Niumatalolo

- Pumpkin Contest Winners:
1st place – Finance
2nd place – Haleiwa Clinic
3rd place – PBX and Housekeeping
- Christmas Tree Decorating Contest: This is coming up soon. Kori will share more details.